My academic experience is focused around two major studies, one I completed during my Ph.D, the other, a national evaluation, finishes in 2020.

1) Evaluation of professional response to organizational failure. Data collection includes

over 100 hours of observations, 50 interviews, and review of 35 documents.

My Ph.D "Patient safety and employee voice : the role of second victims in overcoming the hierarchical challenge" analysed the response of professionals to medical error at the micro-level of the organization. It explored the role of affect as an antecedent for employee voice. Three papers and one book chapter emerged from my Ph.D work.

  1. The publication in Work, Employment, and Society on the hierarchical and affective challenge to frontline professionals blowing the whistle on professional misconduct.

  2. The second paper, submitted for second round revision, explores [confidential for peer review]. 

  3. The third paper [confidential for peer review].

  4. A book chapter about learning process associated with organizational failure (book chapter).

2) Evaluation of NHS Partnership with Virgina Mason Insitute. Data collection includes over 285 hours of observations, 155 interviews, and 350 Social Network Analysis (SNA) Surveys.

Based on evaluation of five NHS hospitals implementing VMI’s management system, our goal is to share learning on best practices and develop recommendations for the spread of continuous improvement capability across the rest of the NHS.