My academic experience is focused around two major studies, one I completed during my Ph.D, the other, a national evaluation, finishes in 2020.

1) Evaluation of professional response to organizational failure. Data collection includes

over 100 hours of observations, 50 interviews, and review of 35 documents.

My Ph.D "Patient safety and employee voice : the role of second victims in overcoming the hierarchical challenge" analysed the response of professionals to medical error at the micro-level of the organization. It explored the role of affect as an antecedent for employee voice. Three papers and one book chapter emerged from my Ph.D work.

  1. The publication in Work, Employment, and Society on the hierarchical and affective challenge to frontline professionals blowing the whistle on professional misconduct.

  2. The second paper, submitted for second round revision at Human Relations, explores compassion as an antecedent for voice. 

  3. The third paper exploring the relationship between emotions which arise following failure and organizational accountability is being revised for second round submission at Organization Studies.

  4. A book chapter about learning process associated with organizational failure (book chapter).

2) Evaluation of NHS Partnership with Virgina Mason Insitute. Data collection includes over 285 hours of observations, 155 interviews, and 350 Social Network Analysis (SNA) Surveys.

Based on evaluation of five NHS hospitals implementing VMI’s management system, our goal is to share learning on best practices and develop recommendations for the spread of continuous improvement capability across the rest of the NHS. 

Read our End of First Year Report

Given the richness of the data collected many academic and practioner publications are planned. The first paper I am leading from the evaluation focuses on a new explicit 'psychological contract' between a healthcare regulator and five hospital CEOs. This work explores 60 months of longitudinal data (ethnographic observations, archival data, and interviews) that show the creation, maintenance, disruption, and repair of the explicit 'psychological contract' over time.

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