My pursuit of a research career was founded upon an authentic desire to improve the quality and safety of healthcare services. During my professional career as a hospital risk manager, I was frustrated with investigations into and resultant lack of learning from organizational failures. Through my research training and professional experience, I have developed expertise in mixed method approaches to analyse health service operations and quality improvement interventions. Methods I draw upon in evaluating health services include interviews, observations, surveys and archival data reviews.

 

 

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