My pursuit of a research career was founded upon an authentic desire to improve the quality and safety of healthcare services. During my professional career as a hospital risk manager, I was frustrated with investigations into and resultant lack of learning from organizational failures. Through my research training and professional experience, I have developed expertise in mixed method approaches to analyse health service operations and quality improvement interventions. Methods I draw upon in evaluating health services include interviews, observations, surveys and archival data reviews.
Academy of Management Presented and reviewed papers at the 2020 and 2018 Annual Meeting.