My pursuit of a research career was founded upon an authentic desire to improve the quality and safety of healthcare services. During my professional career as a hospital risk manager, I was frustrated with investigations into and resultant lack of learning from organizational failures. Completing a Ph.D allowed me to delve into this subject more fully and expand my horizons as researcher. Today, my research interests are broad and bridge health services research, operations management, and general management. Through my research training and professional experience, I have developed expertise in mixed method approaches to analyse health service operations and quality improvement interventions. Methods I draw upon in evaluating health services include interviews, observations, surveys and archival data reviews.